How We Do Business

We want our clients to spend their time and money on the things that matter the most to them, not on their banking. By using innovation and technology, we offer them banking with simplified processes, reduced costs and increased accessibility. And whether they want to transact, save, insure or get credit – or whether their banking needs are personal or for business – we want to build relationships with them that go beyond those of traditional banking.

Our Branches

Our branches are the core of our business – our clients’ journey starts here. From greeting the client by hand as they walk through the door to a side-by-side personalised service experience, our branches and self-service options are designed with their needs in mind.

To help ensure that we can serve our clients in their home language, we recruit from the areas in which we operate and have branches across South Africa.

Inside a branch
Visiting a branch is often seen as a time-consuming necessity. Our service consultants are passionate about service – they put the client first, act with energy, own every interaction, and make every effort to turn a reluctant branch visit into a worthwhile and valuable experience.

If you are energetic, have a passion for service and love working with people, our branch environment may be a good fit for you.

Our Business Support Centre

Excellent personal service would mean little without ongoing support from our Business Support Centre (BSC).

Our 2 BSCs are in Bellville (Western Cape) and Johannesburg CBD (Gauteng).

Inside our BSC
As a central hub of support functions, our BSC operates with high energy and is a direct lifeline to our clients and our branches. This diverse team of problem-solvers and solution-seekers helps to ensure that we are on top of our game.

Do you enjoy the challenge of finding effective solutions, while working in a fast-paced environment? Do you have a passion for service? Does working in a team to drive and support product and service solutions appeal to you? If you answered yes to any of these questions, being part of our BSC team may interest you.

Our Campuses

Our head office buildings are located across South Africa. We refer to them as Campuses, as they are centres of learning.

We not only use technology to innovate new products and services to better serve our clients’ needs, we also challenge the status quo. Our teams at our Campuses are future focused and continuously look for ways to innovate and meet our strategic objectives.

Our head office is based at our Stellenbosch Campus (Western Cape); however, we also have offices located at our Bellville Campus (Western Cape) and Johannesburg Campus (Gauteng).

Inside our Campuses
Our teams work smarter, not harder, to simplify how our clients do their personal or business banking. We continuously for ways to add value and help put them in control of their financial lives.

Do you want to be part of a cross-functional, skilled, highly motivated and agile team? Do you want to innovate and challenge the norm, help drive change in the banking industry and look for ways to improve and simplify the way people manage their financial lives – ultimately helping them to live better? If you do, joining our head office team will appeal to you.

There are many opportunities to learn and develop in Capitec – we support and encourage our employees to be the best they can be. Take Avukile Janda, he has worked his way from being a service consultant in a branch to become an operational support analyst in our Finance division. His next stop? He has his sights set on the Treasury!

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Ever wonder what it's like to be a Capitec employee? Bophelo Maake, a business analyst in our Digital Data Solutions team, describes what a typical day at the office looks like for her.  She also shares what she studied, what skills you need to be good at what she does, and her top tip for working remotely.

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Blessing Mgaga had dreams to be either a pilot, a lawyer or a technologist. He ended up doing the latter and hasn't looked back! He shares what his day as a manager in our Technology Services department looks like, his go-to tools for prioritising work, and what excites him most about his role at Capitec.

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