How We Do Business

We understand that banking is not everyone’s first priority, so we focus our energy and innovation on serving our clients, building long-lasting relationships that add value to their lives, and developing products and services that meet their needs. We want them to spend their time and money on the things that matter the most to them, not on their banking.

Our Branches

Our branches are the core of our business – our clients’ journey starts here. From greeting the client by hand as they walk through the door to a side-by-side personalised service experience, our branches and self-service options are designed with their needs in mind.

Location
To help ensure that we can serve our clients in their home language, we recruit from the areas in which we operate and have branches across South Africa.

Inside a branch
Visiting a branch is often seen as a time-consuming necessity. Our service consultants are passionate about service – they put the client first, act with energy, own every interaction, and make every effort to turn a reluctant branch visit into a worthwhile and valuable experience.

If you are energetic, have a passion for service and love working with people, our branch environment may be a good fit for you.

Our Business Support Centre

Excellent personal service would mean little without ongoing support from our Business Support Centre (BSC).

Location
Our 2 BSCs are in Bellville (Western Cape) and Johannesburg CBD (Gauteng).

Inside our BSC
As a central hub of support functions, our BSC operates with high energy and is a direct lifeline to our clients and our branches. This diverse team of problem-solvers and solution-seekers helps to ensure that we are on top of our game.

Do you enjoy the challenge of finding effective solutions, while working in a fast-paced environment? Do you have a passion for service? Does working in a team to drive and support product and service solutions appeal to you? If you answered yes to any of these questions, being part of our BSC team may interest you.

Our Head Office

We not only use technology to innovate new products and services to better serve our clients’ needs, we also challenge the status quo. Our teams at our head office are future focused and continuously look for ways to innovate and meet our strategic objectives.

Location
Our head office is based in Stellenbosch (Western Cape).

Inside our head office
Our teams work smarter – not harder to find ways to improve how our clients do their banking – for ways to add value and help put them in control of their financial lives.

Do you want to be part of a cross-functional, skilled, highly motivated and agile team? Do you want to innovate and challenge the norm, help drive change in the banking industry and look for ways to improve the way people manage their financial lives – ultimately helping them to live better? If you do, joining our head office team will appeal to you.

There are many opportunities to learn and develop in Capitec – we support and encourage our employees to be the best they can be. Take Avukile Janda, he has worked his way from being a service consultant in a branch to become an operational support analyst in our Finance division. His next stop? He has his sights set on the Treasury!

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Finding where your passion lies might surprise you, as it did Noluthando Ndlwana. Nolu started out as a collections agent before joining our Complaint Management team at our BSC where she thrived on finding ways to bridge the gaps between Capitec and our clients. Today she is an integral part of our Client Engagement team in our Marketing division where she continues to champion our clients – and she shows no signs of slowing down!

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Monika du Toit is a data scientist (or a ‘data ninja’ if you prefer). But she believes that the work she does is more than interpreting data, it’s about knowing the key role data science plays in helping millions of clients manage their money better.

Read more about Monika’s passion for data science and how it helps improve our clients’ lives.

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