Agent: Capitec Direct
Date: 31 Oct 2024
Location: Bellville, Western Cape, ZA
Company: Capitec Bank Ltd
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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what this job is about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below
Purpose Statement
- To respond to telephone and digital queries from clients to provide services across the different Capitec product offerings aligned to the set operational targets.
Experience
Minimum:
- 1-2 years’ experience* in a banking, retail, finance, client service environment
Ideal:
- 1 -2 years Contact Centre experience and/or function-relevant experience, preferably sales and/or service.
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- A relevant tertiary qualification in Financial Management or Business Management
Knowledge
Minimum:
- Retail/consumer service environment/Banking environment
Ideal:
- Understanding of banking or financial principles and environment
- Basic telesales techniques and methods
- Basic sales principles and techniques
- Basic operational and product knowledge
- Capitec Bank Products and Procedure
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Attention to Detail
- Analytical Skills
- Selling Skills
- Influencing Skills
- Telephonic / Call skills
Conditions of Employment
- Clear criminal and credit record
- Willing to work regular shifts or weekends or rotational standbys
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.