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Pipeline: Support Analyst

Date: 06-Aug-2022

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

Purpose Statement

  • Co-ordinate, investigate and provide timely feedback on incoming card related queries received from BSC departments (Client Care Admin, Branch Admin Support, Service Admin and Complaints Management), InfoForex (Finance) and Digital Solutions to the requesting party with the guidance of the Architect and/or System Analyst.
  • To assist with the resolution of ad-hoc Postilion and Postilion Database queries by utilising sound SQL knowledge, including ISO8583 messaging and trouble shooting.
  • Oversee small system and/or operational improvements resulting from user and client queries
     

Experience

Min:

  • Must have proven experience in providing technical support to internal departments dealing with client queries

 

Qualifications (Minimum)

  • A relevant tertiary qualification in Information Technology
  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

    Knowledge

    Min:
    Basic knowledge & understanding of:

    • Computer Systems
    • Transaction switching and ISO8583 Messaging
    • Databases and Query language (i.e. SQL)


    Ideal:

    • Working knowledge of:
      • Debit and credit card payment processing (e.g. authorisation, clearing and settlement) fundamentals
      • IT systems development processes
      • Business analysis
    • Understanding of:
      • Capitec Bank’s systems environment
      • Capitec Bank business model
      • Best practices for Quality Assurance (QA)
      • TCP / IP network principles
      • Binary and hexadecimal number systems
      • Symmetric and asymmetric cryptographic fundamentals

    Skills

    • Communications Skills
    • Interpersonal & Relationship management Skills
    • Negotiation skills
    • Influencing Skills
    • Facilitation Skills
    • Presentation Skills
    • Analytical Skills
    • Commercial Thinking Skills
    • Attention to Detail
    • Planning, organising and coordination skills

    Competencies

    • Achieving Personal Work Goals and Objectives
    • Delivering Results and Meeting Customer Expectations
    • Working with People

    Conditions of Employment

    • Clear criminal and credit record
    • Contactable via own mobile phone

     

    Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals