Agent: Collections - Business Banking (Pipeline)

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Date: 11 Jun 2026

Location: Cape Town, WC, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

  • To prevent losses due to bad debt and maximise client rehabilitation and retention through:
  • Performing collections calls (inbound and outbound) on defaulting clients and negotiatingrepayment and/or settlement arrangements for arrear and/or excess amounts on business creditproducts.
  • Providing support and service to designated stakeholders (internal and external) in full adherencewith Capitec values and set targets, Service Level Agreements (SLAs), processes, policies andprocedures.
  • Delivering client service excellence and assist/action client query resolution.
     

Experience

Minimum/Ideal:

Minimum:

  •  3 years business bank collections experience in financial services, and client service environment
  • Contact Centre experience and/or function-relevant experience e.g. collections experience
  • Experience in working in a target-driven environment

Ideal:

  • 3+ years business bank collections experience in financial services, and client service environment
  • Client interaction and relationship management
  • Liaising with 3rd party providers (role specific)

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

  • A relevant tertiary qualification

Knowledge

Minimum/Ideal:

Minimum:

  • Sound knowledge of Debt Collection and client retention through correction of payment behaviour
  • Understanding of Business Banking Collections
  • General understanding of various forms of incorporations for businesses
  • Working knowledge of Business Bank product offerings
  • Understanding of client service/contact centre skills, knowledge and protocol
  • General office, admin and information systems
  • Relevant regulatory knowledge

Ideal:

  • General understanding of Commercial vs. NCA Credit
  • Working knowledge (role specific) of prevailing legislation relevant to banking environment such asFinancial Intelligence Centre Act (FICA), National Credit Act (NCA), Consumer Protection Act (CPA), andProtection of Personal Information Act (POPI)
  • Capitec Bank policies, including:
           HR policies, disciplinary code and procedures
           KPA procedures and policies
           Adherence policies
    Capitec banking system
    Liaising with 3rd party providers

Skills

  • Administration Skills
  • Attention to Detail
  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Problem solving skills

Conditions of Employment

  • Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.