Pipeline - Agent: Cross Skill (Century City)

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Date: 6 Nov 2026

Location: Cape Town, WC, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

  • To assist on various Inbound and Outbound campaigns
  • To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
  • To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.
  • To maximise delivery of service in different areas
  • Market Capitec Bank products telephonically
  • Deliver excellent customer services to attract and retain clients.

 

Location: Century City

 

Experience

Min:

  • 2-3 years inbound or outbound contact centre experience
  • Customer service and Telemarketing experience

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Min:

  • Call centre processes and procedures
  • Customer care and service protocol
  • Sales
  • Basic operational and product knowledge
  • Inbound and outbound campaigns
     

Skills

  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Problem solving skills
  • Telephonic / Call skills
  • Attention to Detail
  • Selling Skills

Competencies

  • Earn and extend trust (Delivery Contributor)
  • Have courage, disagree and commit (Delivery Contributor)
  • Curious and continuously learns (Delivery Contributor)
  • Plan, deliver and raise the bar (Delivery Contributor)
  • Act, learn and adapt (Delivery Contributor)
  • Build one Capitec team (Delivery Contributor)

Conditions of Employment

  • Willing and able to work shifts, including weekends
  • Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.