Academy Manager

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees.  Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better. 

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow

About the role:

The Academy Manager – Business Support Centre (BSC) is responsible for managing the design, development and implementation of all functional learning needs within the BSC business context. The role includes the maturing of the BSC functional L&D academy blueprint.The goal is to develop employee capabilities by providing high-impact learning experiences, clear career development pathways, and opportunities for professional accreditation — all aligned with business needs. You will also be exposed to many opportunities to develop your career. Passion, grit, energy, innovation, ambition - these are just some of the qualities you need to join us in becoming the best bank in the world!!

Key Performance Areas:

1. Academy Development: Learning Experience Design & Delivery

2. People Management and Coaching

3. Academy Operations & Governance

4. Stakeholder & Business Integration

What you will do:

• Develop and implement the academy framework with tiered learning paths (foundation, intermediate, advanced).
• Designing and delivering blended learning programs (online, in-person, experiential) in partnership with subject matter experts and external providers.
• Managing academy operations, including budget, vendor contracts, and quality assurance.
• Integrating the academy with business strategy by engaging stakeholders and aligning learning objectives with workforce needs.
• Managing of the academy team.

What you will bring:

• Relevant HR and/or Learning qualification or certification
• 6-8 years in L&D, talent development, or corporate academies.
• Minimum of 1 year L&D experience within the BSC or Contact Centre related environment.
• Proven track record of managing, growing and developing employees within their teams.
• Experience in curriculum development, learning design, and managing learning platforms.
• Collaborating with SMEs and service providers to bring programmes together and deliver effective learning experiences.
• Managing multiple projects simultaneously, including planning, execution, and evaluation.
• Strong business acumen, working within budgets and manage resources effectively.
• Has experience building and leading a learning academy within a contact centre environment, including digital learning, AI-enabled learning, onboarding programmes, development pathways, and continuous upskilling initiatives.
• Strong execution focus and able to work effectively in a complex environment.

Apply Now!

If you are interested in being part of this dynamic team, on a mission to build the best bank in the world through unlocking the potential of its people, please apply. We would love to hear from you!