Administration Assistant: Complaints Management
Date: 22 Jul 2026
Location: Century City, WC, ZA
Company: Capitec Bank Ltd
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Purpose Statement
- To support the performance and delivery of Complaints Management Department’s strategic objectives through the delivery of administrative tasks.
- Be the key administrative point of contact for complaints
- Sort, filter and distribute incoming complaints to Complaints Management Officers
- Update logging platforms for 3rd party stakeholders
Experience
Minimum:
- 3-5 years’ experience in an admin role in complaints department or customer service environment
Ideal:
- Previous experience in dealing with complaints
- Exposure to ERP or task management system
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- A relevant tertiary qualification in Customer Management
Knowledge
Minimum:
- Administrative procedures and processes
- Office Management Systems
Ideal:
- Banking / financial services products
- Complaints management / handling protocol and facilitation
Skills
- Administration Skills
- Attention to Detail
- Business writing skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Planning, organising and coordination skills
Conditions of Employment
- Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.