Manager: Operations Collections

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Date: 13 Aug 2026

Location: Century City, WC, ZA

Company: Capitec Bank Ltd

Apply by: 20 August 2026 

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

  • To manage the Centralised Collections Call Centre Managers and ensure that all Campaigns are efficiently and effectively delivered to maximise debt recoveries from Capitec Bank clients.
  • To manage all new collections products’, Policy changes and any champion/challenger collection activities
  • To use innovation and technology to create a world class Collection department

Experience

Minimum:

  • At least 3yrs experience in managing and leading a diverse team
  • At least 3yrs experience in a Collections and/or Call Centre management/Debt review environment
  • Report writing (Executive level)
  • Report analysis

Ideal:

  • Extensive Collections Call Centre management in a constantly changing environment
  • Extensive experience across Contact Centre technology platforms
  • Experience with digital tools to enhance collection strategies and payment channels
  • Experience within a Fintech environment

Qualifications (Minimum)

  • Bachelor's Degree in Business Management or Business Administration

Qualifications (Ideal or Preferred)

  • A relevant post-graduate qualification in Business Management or Business Administration

Knowledge

Minimum:

  • Knowledge and understanding of:
  • Commercial and business imperatives re financial service / credit / collections environment
  • People management and development practices
  • Call centre environments 
  • Call Centre Technology
  • Alternate work methods
  • Resource planning

Ideal:

  • Capitec Bank policies and procedures
  • South African banking environment
  • Banking legislation
  • HR procedures
  • Call centre environments in collection
  • Contact centre technology
  • Payment platforms
  • Incentive scheme design and implementation

Skills

  • Planning, organising and coordination skills
  • Strategic Thinking Skills
  • Commercial Thinking Skills
  • Interpersonal & Relationship management Skills
  • Leadership Skills

Conditions of Employment

  • Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.