Specialist: Operational Support (Service Enablement)

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Date: 13 Jul 2026

Location: Century City, WC, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

  • To improve client experience within the Business Support Centre by ensuring operational readiness for change, leveraging data insights to drive continuous improvement, and reinforcing effective governance across service environments.

Experience

Min:

  • National Senior Certificate (Grade12)
  • 3–4 years’ experience in a servicing or fast-paced operational environment
  • Exposure to operations environment and/or operational reporting environments
  • Experience using Microsoft Excel (at least intermediate level)
  • Demonstrated ability to analyse operational data, identify trends, and support improvement initiatives 
  • Ideal: 
  • Exposure to analytical responsibilities, including interpreting data and providing actionable insights
  • Proven ability to contribute to or support continuous improvement and operational change initiatives

 

Qualifications (Ideal or Preferred)

  • Bachelor's Degree in Business Management

Knowledge

Min: 

The business environment in the context of service providers.
Client Engagement and Support policies and procedures
Operational support: dialler software, including technical knowledge of business support systems
Ideal: 
Understanding of Capitec Bank's internal environment and processes
National Credit Act (NCA)
Regulations relating to predictive diallers
Contact centre software tools

Skills

  • Analytical Skills
  • Attention to Detail
  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Decision making skills
  • Interpersonal & Relationship management Skills
  • Numerical Reasoning skills
  • Planning, organising and coordination skills
  • Problem solving skills
  • Reporting Skills

Conditions of Employment

  • Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.