Specialist: Operational Support JHB & CPT

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Date: 22 May 2026

Location: Milnerton, WC, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

  • To play a key role in enabling the performance of teams in a designated department or function, providing tactical and operational support to minimize downtime and maximize and optimise departmental performance.

Experience

Min:

•    3-4 yrs experience in an operational / planning environment with experience in one or more of:
o    dialler or call centre environment
o    workforce planning
o    collections 
•    Exposure to providing functional leadership for delivery.
•    Experience in identifying trends and operational gaps and communicating change requirements.
•    Experience in managing stakeholders at various levels
•    Experience in analysing data and Excel

Ideal: 
•    Experience in workforce management and tools (e.g Verint)
•    Master data management / administration

 

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

  • A relevant tertiary qualification in Information Technology or Business Management

Knowledge

Min: 

•    The business environment in the context of service provision.
•    Client engagement and support practices and principles.
•    Basic data analytics and business process 
•    Stakeholder engagement and management
•    Knowledge of regulatory requirements, compliance standards in an operational environment
Ideal: 
•    Contact centre knowledge 
•    Understanding of Capitec Bank's internal environment and processes
•    Debt collection processes | Credit Risk Management | Retail Credit Industry
•    National Credit Act (NCA)
•    Regulations relating to predictive diallers
•    Contact centre software tools
•    Technical knowledge of telecom hardware
•    Cloud service knowledge on platforms such as AWS connect and Salesforce

Skills

  • Analytical Skills
  • Attention to Detail
  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Decision making skills
  • Interpersonal & Relationship management Skills
  • Numerical Reasoning skills
  • Planning, organising and coordination skills
  • Problem solving skills
  • Reporting Skills

Conditions of Employment

  • Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.