Business Process Engineer

Why does this role matter?

This is a new strategic role within Client Integration to strengthen end-to-end process integration design for Capitec across the clientele lifecyle. This role will ensure Business Banking solutions are designed as part of a connected One Bank, One Client experience rather than standalone product solutions. You’ll be part of a team that is quietly reshaping how the bank operates, driving consistency, improving client outcomes, and influencing how processes work across multiple channels and functions.

What you will be doing:

• End to end client lifecycle design from onboarding to termination
• Alignment between Business Banking and Personal Banking
• Single client view integration
• Client Lifecycle event, remediation, servicing and resolution design
• Enterprise process standardization
• Operationalization of client lifecycle events and trigger event design in partnership with Group Client, including alignment to enterprise data standards and operational processes
• Go live integration readiness across servicing ecosystems                                                                 

The experience required

• At least 5 years of experience in process engineering
• Strong Business Banking knowledge and relationships
• Strong problem solving and systems thinking capability
• Understanding of client lifecycle processes
• Ability to work across banking domains and operational ecosystems
• Ability to operationalize client lifecycle events, trigger events, and enterprise data standards into operational processes
• Strong business analysis fundamentals (requirements, process mapping, solution design)
• Proven experience delivering end-to-end projects with measurable impact (clear before vs after outcomes)

The exposure you will get:

• A high-impact, high-visibility role shaping the bank’s operating model
• Exposure to senior leadership and group-wide initiatives
• A chance to work on complex, meaningful problems at scale
• A team focused on building something new, not maintaining the status quo

Qualifications (Minimum)

Qualifications (Ideal or Preferred)

Conditions of Employment