Business Process Engineer

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Date: 9 Sept 2026

Location: Sandton, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below.

Shape the future of Client Integrity at Capitec

We’re looking for a seasoned Senior Business Process Engineer to design and improve end-to-end Business Banking client lifecycle processes across onboarding, servicing, due diligence, risk categorization, information management and offboarding.

This role is ideal for someone who combines business process engineering, business architecture, systems thinking, data awareness and stakeholder influence to solve complex, regulated business challenges.

The successful candidate will help shape scalable, compliant and digitally enabled client lifecycle capabilities that support Business Banking today and contribute to a future unified Client Integrity architecture across Capitec. 

What you'll do

  • Design and optimise end-to-end client lifecycle processes across onboarding, servicing and offboarding.
  • Develop future-state operating models, business capabilities and process solutions.
  • Improve client information management, data quality, CRM, related party management and risk controls.
  • Apply regulatory, compliance and audit-ready thinking to practical business solutions.
  • Work with Product, Operations, Technology, Risk, Compliance, Legal and Data teams to deliver cross-functional change.
  • Influence senior stakeholders and support strategic decisions around Client Integrity capabilities.

Minimum Requirements

  • 7+ years’ experience in Business Process Engineering, Business Architecture, Business Analysis, Data and Analytics, or a related discipline.
  • Relevant Engineering qualification, preferably Industrial Engineering, or similar experience with relevant qualifications.
  • Experience designing business processes, operating models and scalable business capabilities.
  • Experience in Business Banking, Financial Services or another highly regulated environment.
  • Strong stakeholder engagement, communication and senior-level influencing skills.
  • Exposure to enterprise platforms, workflow solutions, CRM systems, data quality and compliance-led process design.

Key Skills and Domain Exposure

  • Client lifecycle management, onboarding, servicing and offboarding.
  • Business architecture, process modelling and target operating model design.
  • KYC/FICA, AML, CDD/ODD, EDD, UBO, FATCA/CRS or similar regulatory frameworks.
  • Client information management, data governance, data quality and reporting awareness.
  • Digital servicing, self-service, workflow and CRM capabilities.

Why join Capitec?

Join a purpose-led bank where innovation, simplicity and client impact drive the way we work. You’ll be part of a collaborative environment where your expertise will help shape scalable, compliant and digitally enabled solutions for Business Banking clients.

Conditions of Employment

  • Clear criminal and credit record

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.