Head: Business Improvement & Optimisation, Collections and Recoveries

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable and delivered through a personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

About the role

To develop and execute business improvement, development and optimisation strategies for the Collections and Recoveries division impacting Retail and Business Bank, aligning to the Credit strategy. Translate into an operating model for the department, aggregating collections and recoveries related business challenges, problems and opportunities across Retail Bank and Business Bank and driving technology and business solutioning to improve the Bank’s collections and recovery performance and rates.

Minimum Experience

• 10+ years of experience in collections, recoveries, business development, or a similar role within the financial services industry with responsibility for managing a team
• A proven track record of delivering complex projects on time and within budget.
• Data analysis and performance management.
• Process optimization, business analysis, and technology implementation.
• Stakeholder management including C suite.
• Leadership experience with the ability to inspire and develop high-performing teams.

Qualifications (Ideal or Preferred)

Grade 12 National Certificate / Vocational

Bachelor's Degree in Business Administration or Finance

Minumum Knowledge

• Expert understanding of collections and recoveries processes, regulations, and best practices.
• Project management methods and processes
• Analytics tools, methods and practices
• Commercial, business and financial principles and practices.
• Building and developing effective teams.
• Credit management systems.
• General business knowledge
• Governance and risk management principles

Skills

• Analytical Skills
• Commercial Thinking Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Presentation Skills
• Problem solving skills
• Strategic Thinking Skills