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Lead: UX Designer

Date: 17-Nov-2021

Location: Sandton, GT, ZA

Company: Capitec Bank Ltd

Purpose Statement

  • The purpose of this position is to lead and co-ordinate the team of client experience designers within Client Experience Delivery:
    • To research and ensure that Capitec Digital client experience is world class whilst conforming to the bank/brand principles.
    • To be the custodian of design and development standards, prototypes, and client/user experiences for Business Banking UX design processes.
    • Develop the Design Ops process for Business Banking.

To provide specialist input to Feature teams, support areas, e.g., Marketing, Chief Product Owners/Product Owners of client touch points



  • Five or more years:
    • 3 of the 5 years as a Lead of client/user experience designers.
    • Experience in client/user interface and experience design for web applications and mobile devices.
    • Experience in interaction design and visual design through prototyping in an agile software development environment
    • Proven experience in coordinating activities across the AGILE life cycle.
       Knowledge of:
  • Invision, Abstract, Sketch and prototyping software.
  • Understanding of Agile Practices.
  • A thorough understanding of simplified user-centred design methodologies is a must.

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

  • National Certificate in Design or Web Design


  • Knowledge of psychology as it pertains to CX/UX behaviours and principles.
  • Knowledge of CUA or similar.
  • Knowledge of Project management methodologies would be beneficial.


  • Communications Skills


  • Achieving Personal Work Goals and Objectives
  • Delivering Results and Meeting Customer Expectations
  • Working with People
  • Creating and Innovating
  • Deciding and Initiating Action
  • Leading and Supervising
  • Learning and Researching
  • Planning and Organising
  • Relating and Networking

Conditions of Employment

  • Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.