Experience Design Head
Date: 1 Jul 2026
Location: Stellenbosch, ZA
Company: Capitec Bank Ltd
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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below
Purpose Statement
- To lead organisational transformation by driving strategic Experience Design leadership and embedding human-centred design practices across the enterprise and through the Centre of Mastery.
- To establish and evolve the vision and direction for Capitec’s Experience Design discipline in alignment with business strategy and brand value, building and nurturing a world-class capability that delivers measurable business impact, while creating exceptional, innovative user experiences across all channels through robust design standards and practices.
Education (Minimum)
- Bachelor's Degree in User Experience / User Design or Information Technology - Computer Science
Education (Ideal or Preferred)
- Certification in Management or Other
Knowledge and Experience
Experience:
• Experience managing large, distributed UX teams
• Strong background in digital product development
• Experience with enterprise-scale design systems
• Competence in setting standards, managing processes and driving continuous improvement.
Knowledge:
• Deep understanding of business strategy and product development lifecycles
• Deep understanding of UX principles, design thinking and human-cantered design methodologies.
• Familiarity with UX research techniques, usability testing and analytics.
• Awareness of industry trends, emerging technologies and best practices in UX.
Skills
- Analytical Skills
- Commercial Thinking Skills
- Decision making skills
- Interpersonal & Relationship management Skills
- Leadership Skills
- Negotiation skills
- Problem solving skills
- Strategic Thinking Skills
Additional Information
- Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.