Head: Operational Risk

Purpose Statement

• Lead the independent second-line oversight of operational and material non-financial risks across the Group, ensuring risks are identified, assessed, managed and reported within Board-approved appetite, regulatory requirements and strategic objectives.

• Own the Operational Risk Management Framework, taxonomy, policies and methodologies, oversee RCSAs, KRIs, loss data, material incidents, risk acceptance and control assessments, recommend and monitor non-financial risk appetite, limits and tolerances.

• Oversee critical operations, impact tolerances, business continuity, disaster recovery and resilience testing, oversee outsourcing, third-party concentration, contingency arrangements and exit planning, challenge crisis preparedness and remediation of resilience vulnerabilities.

• Provide independent oversight of new products, material change and innovation, lead horizon scanning, scenario analysis and thematic reviews,  assess non-financial risk implications of business strategy and transformation.

• Govern material incident classification, root-cause analysis, loss attribution and escalation, conduct second-line thematic assurance and control reviews.

• Report appetite performance, material incidents and emerging risks to the Operational Resilience Committee and RISCO, lead relevant regulatory engagements, inspections and submissions, set non-financial risk data, GRC-system and management-information standards.

Experience

Minimum:

• At least 10 years’ banking experience, including 5 years’ experience in operational risk management, business continuity and integrated risk management 
• Proven experience in engaging and providing specialist guidance on an executive level and / or with external steering committees.

Qualifications (Minimum)

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• A thorough understanding of the regulatory framework as it applies to the financial services industry
• Understanding of bank and business processes and functions
• Knowledge of integrated risk management, regulations and industry standards. 

Ideal:

• Building and interpretation of scenario models

Skills

Conditions of Employment