Manager: Credit products (Unsecured)

Location

Stellenbosch, ZA

Shape the future of credit at Capitec

Operating at the intersection of data, strategy, and client experience, this role is responsible for shaping how millions of South Africans access credit. You will take ownership of credit product profitability, influence pricing, policy, and the full client journey, while working closely with leading credit risk and analytics teams. With a mandate that spans across the business, this role requires a highly analytical and strategic thinker who can engage at executive level, balance risk and growth, and drive decisions that deliver both commercial impact and meaningful client outcomes.

What you'll do

Product Strategy and Portfolio Leadership

• Own and drive the strategic direction, roadmap, and profitability of a credit product portfolio.
• Develop and execute customer-led product and proposition strategies informed by robust analytics, market insights, and customer segmentation.
• Identify growth opportunities, optimise portfolio performance, and drive market share expansion.
• Conduct ongoing local and international market analysis to assess emerging trends, innovations, and competitor offerings.
• Lead product lifecycle management, including product enhancements, proposition development, and feature innovation.
• Influence pricing, policy, and product strategies to deliver sustainable commercial outcomes.

Product Development and Optimisation

• Act as a subject matter expert for credit product development and enhancement.
• Design and optimise client journeys across the full credit lifecycle.
• Drive product innovation by translating market, client, and behavioural insights into actionable strategies.
• Partner with Technology and delivery teams to prioritise, implement, and embed product changes.
• Establish and maintain effective product governance in partnership with Legal, Compliance, Operations, and Risk functions.

Commercial and Portfolio Performance

• Monitor and optimise portfolio health, profitability, utilisation, and client engagement.
• Drive revenue growth opportunities while identifying efficiencies and cost optimisation initiatives.
• Ensure robust reporting, forecasting, benefit tracking, and performance measurement frameworks are in place.
• Prepare and present portfolio insights, recommendations, and strategic proposals to executive and governance forums.

Leadership and Stakeholder Management

• Build a high-performance culture focused on innovation, collaboration, accountability, and continuous improvement.
• Influence and engage senior stakeholders across multiple business functions.

Risk and Regulatory Management

• Ensure products remain compliant with all applicable regulatory and governance requirements.
• Drive effective risk management and control practices across the product lifecycle.
• Monitor and mitigate emerging risks through ongoing portfolio analysis and oversight.
• Ensure product policies, processes, and controls are regularly reviewed and enhanced.

What we're looking for

• A postgraduate qualification in Business Administration, Mathematics, Science or Actuarial Science.
• 5+ years' experience in the Financial Services Industry with objectives in a Credit Product Management or Client Value Proposition.
• A track record of driving meaningful commercial and client outcomes through product innovation and optimisation.
• Proven experience developing and executing credit product strategies, including identifying growth opportunities and implementing policy changes.
• Solid working knowledge of relevant credit regulations, including the National Credit Act, Basel frameworks and affordability assessment regulations.
• Experience in Lending Product Management.
• Knowledge of Credit Risk Management and Profitability Frameworks.
• Strong decision-making, relationship management and problem-solving skills.
• Leadership experience, including managing people and project delivery.
• Advantageous: Hands-on experience with statistical and analytical tools such as SAS, R, Python or SQL to analyse credit portfolios and inform decisions.

Conditions of Employment