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Monitoring Engineer

Date: 02-Jun-2021

Location: Stellenbosch, Western Cape, ZA

Company: Capitec Bank Ltd

Purpose Statement

  • To embed enterprise monitoring, end user experience and APM monitoring skills in the Monitoring team with a focus on Capitec’s Cloud adoption journey, powering digital and data solutions. 
  • To build out and maintain secure, resilient, scalable, cost effective and high performing Monitoring solutions that will assist Capitec to become the best bank in the world.

Experience

Minimum:

  • 3+ years’ experience in design and implementation of Infrastructure and Application Monitoring.
  • 2+ years in Application Performance monitoring (APM monitoring) with focus on End user experience.
  • 1+ years’ experience in working with Infrastructure DevOps teams.
  • Experience in Monitoring systems on Cloud Platforms.
  • Experience in supporting and enhancing build and release processes through automation using a combination of processes and existing tools.
  • Experience working in a DevOps environment.
  • Experience in document management systems, such as Confluence.
  • Experience working with CI/CD tools.
  • Experience with authentication and Authorization technologies and protocols (LDAP, Kerberos, AD, OAuth 2.0, OpenID Connect, SAML).
  • Experience in working with proxy setups and configurations for systems.

Ideal:

  • 5+ years’ experience in setting up Monitoring and alerting with focus on Cloud adoption.
  • 2+ years’ experience in Data Science / Analysis.
  • Experience working with scripting and provisioning tools like Terraform, Ansible, CloudFormation or equivalent
  • Experience in engineering data and/or setting up log pipelines using technologies such as ECE.
  • Experience in log and big data analysis.
  • Implementation of full stack monitoring.
  • Experience with Prometheus/Grafana, ELK, New Relic or similar products both on premise and Cloud Platforms.
  • Previous experience in a Devops role and incorporating security controls in the build process.
  • Experience in working with Cloud technologies (Cloudwatch).
  • Experience working in a fast paced Agile/Scrum environment (Atlassian Stack).
  • Open telemetry understanding, experience and skills.
  • Network monitoring experience, including VOIP systems.
  • Payment switch understanding, with monitoring setup experience (Postilion, Visa, Mastercard)

Qualifications (Minimum)

  • A relevant tertiary qualification in Information Technology or Arts

Qualifications (Ideal or Preferred)

  • Bachelor's Degree in Information Technology or Engineering - Other

Knowledge

Minimum:

  • Ability to transfer skills and knowledge regarding new systems to support staff
  • Understanding of Monitoring capabilities and toolsets (ECE / New Relic / PagerDuty / Solarwinds)
  • Basic Understanding of Information Technology Frameworks. (ITIL)
  • Basic understanding of at least one high-level programming language (.net / Java)
  • Advanced scripting skills in at least one interpreted language (Java scripting / Bash / PowerShell).
  • Design, deployment and maintenance of highly available, enterprise-scale Monitoring solutions.
  • Understanding of Monitoring technologies best practices.

Ideal / Optional:

  • Understanding of modern software engineering patterns, including those used in highly scalable, distributed, and resilient systems.
  • Strong design and hands on troubleshooting background on Monitoring and analytics toolsets (ECE or New Relic will be advantageous).
  • Integration of monitoring toolsets into Event Management toolsets and automation of the relevant processes.
  • Advanced experience in providing event De-duplication, correlation and seasonality and related events analysis.
  • Ability to deliver long-term, repeatable monitoring solutions that incorporate directly into an overall CI/CD process.
  • Advance knowledge of infrastructure concepts, technologies and patterns. (SDLC, IaC)

Skills

  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Analytical Skills
  • Problem solving skills
  • Presentation Skills
  • Researching skills
  • Attention to Detail
  • Project Management Skills (Methodolgy Specific)

Competencies

  • Deciding and Initiating Action
  • Working with People
  • Relating and Networking
  • Persuading and Influencing
  • Presenting and Communicating Information
  • Writing and Reporting
  • Applying Expertise and Technology
  • Analysing
  • Creating and Innovating
  • Adapting and Responding to Change
  • Achieving Personal Work Goals and Objectives

Conditions of Employment

  • Clear criminal and credit record
  • Ability and willingness to work in an open plan environment
  • Willingness to work or be available overtime and / or weekends if required
  • A valid driver's license and own vehicle is required
  • Willing and able to use own home as a formal office / base of operations (including space for ad hoc storage of paperwork, stock, etc.)