Specialist Client Engagement II

Purpose Statement

Build customer experiences that millions remember.

If you're passionate about CRM, customer engagement, Salesforce Marketing Cloud, and turning insight into meaningful customer interactions, this is your opportunity to step into a role where your work directly influences customer relationships at scale.

We're looking for a Client Engagement Specialist to help design, build, and optimise intelligent customer engagement programmes that create real value for both customers and the business. This is more than campaign execution. It's an opportunity to shape personalised customer journeys, influence digital engagement strategies, and work with modern CRM technologies in a highly collaborative environment.

Experience

• At least 3-5 years' experience working within a CRM, client engagement, marketing technology, or client relationship environment.
• Hands-on experience with Salesforce Marketing Cloud and/or other CRM platforms.
• An understanding of customer data, segmentation, data modelling, and customer-centric engagement strategies.
• Exposure to APIs, systems integration, and digital ecosystem connectivity.
• Experience working with multiple stakeholders across business and technical teams.
• Knowledge of Agile delivery methodologies.
• Strong analytical, problem-solving, and communication skills.

Qualifications (Minimum)

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Salesforce Marketing Cloud
• Salesforce CRM
• Customer Relationship Management (CRM)
• Customer Experience
• Customer Journey Design
• Marketing Automation
• Data Analytics & Modelling
• Process Engineering
• API & Systems Integration
• Digital Engagement
• Stakeholder Management
• Agile Delivery Practices
•  

Ideal:

• CE or CX Journey mapping
• Technical CRM program building 
• AI modelling
• Digital channel development and integration 
   

Skills

Conditions of Employment