Agent: CCS Enquiries

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Date: 1 Oct 2024

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what this job is about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below 

Purpose Statement

  • To provide an efficient and effective query resolution service to clients, 3rd parties and branches relating to Capitec Bank’s handed over-, debt review and administration order clients as well as related ad hoc recoveries and Insurance claim queries.

Experience

  • Minimum:
    • At least 2 years’ experience in a client service and / or legal collections environment

 

  • Ideal:
    • Experience of dealing with client relationships in matters of potential conflict  

 

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

  • Diploma in Law

Knowledge

  • Minimum:
    • Knowledge of legal collections
    • MS Office ( MS Word, MS Outlook and MS Excel)

 

  • Ideal:
    • Knowledge of Capitec Bank  Handover and CCS Status policy
    • Legal Collections processes / procedures
    • Debt Review processes / procedures

Skills

  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Analytical Skills
  • Business writing skills
  • Administration Skills
  • Planning, organising and coordination skills

Conditions of Employment

  • Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.