Agent: Capitec Direct

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Date: 16 Sep 2024

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what this job is about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below 

Purpose Statement

  • To respond to telephone and digital queries from clients to provide services across the different Capitec product offerings aligned to the set operational targets.

Experience

Minimum:

  • 1-2 years’ experience* in a banking, retail, finance, client service environment

Ideal:

  • 1 -2 years Contact Centre experience and/or function-relevant experience, preferably sales and/or service.

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

  • A relevant tertiary qualification in Financial Management or Business Management

Knowledge

Minimum:

  • Retail/consumer service environment/Banking environment

Ideal: 

  • Understanding of banking or financial principles and environment
  • Basic telesales techniques and methods
  • Basic sales principles and techniques
  • Basic operational and product knowledge 
  • Capitec Bank Products and Procedure

Skills

  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Attention to Detail
  • Analytical Skills
  • Selling Skills
  • Influencing Skills
  • Telephonic / Call skills

Conditions of Employment

  • Clear criminal and credit record
  • Willing to work regular shifts or weekends or rotational standbys

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.