Agent: Collections (Chat Support)
Date: 12 Jun 2024
Location: Bellville, Western Cape, ZA
Company: Capitec Bank Ltd
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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
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2. Once you have completed the above finalize your application by clicking apply below
Why Choose Us
Choosing Capitec Bank means joining a forward-thinking and innovative environment where yourcontributions truly make an impact. The bank offers ample opportunities for professional growth andcareer advancement, ensuring that your development is always a priority. You'll be part of a supportiveculture that values collaboration and mutual support, creating a positive and engaging workplace.Additionally, Capitec provides a competitive benefits package, including a competitive salary andcomprehensive benefits. With a strong client-centric approach, Capitec Bank is committed to deliveringexceptional service and client satisfaction, making it an ideal place to grow your career.
About the role
As an Agent: Collections (Chat Support) at Capitec Bank, you will engage with our clients via calls andchats to negotiate credit repayments. Your goal is to maximize client retention while minimizing bad debt,all while providing exceptional service and support.
Our ideal candidate has
- 1 - 2 years collections experience in a Collections/Sales Call Centre
- Grade 12 National Certificate/ Vocational
- Call centre experience.
- Chat experience
- Experience with Predictive Dialler, AWS Connect and MS Teams
- Proficiency in an African languages
- Call centre processes and procedures
- Customer care and service protocol
What you will be doing
- Client Engagement: Call or chat with clients to negotiate credit repayments.
- Timely Responses: Provide timely and accurate responses to client queries via chat support platforms.
- Product Assistance: Assist clients by providing product information and resolving collections-related queries.
- Professional Interaction: Maintain professionalism in all client interactions.
- Adherence to SLAs: Follow predefined service level agreements (SLAs) for response and resolution time.
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Telephonic / Call skills
- Attention to Detail
- Negotiation skills
Conditions of Employment
- Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.