Agent: Collections

Apply now »

Date: 11 Feb 2025

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

Apply by:  

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

About the role
As an Agent: Collections (Chat Support) at Capitec Bank, you will engage with our clients via calls andchats to negotiate credit repayments. Your goal is to maximize client retention while minimizing bad debt,all while providing exceptional service and support.

Experience

Our ideal candidate has
1 - 2 years collections experience in a Collections/Sales Call Centre
Grade 12 National Certificate/ Vocational
Call centre experience.
Collections experience
Experience with Predictive Dialler, AWS Connect and MS Teams
Proficiency in an African languages
Call centre processes and procedures
Customer care and service protocol

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

    Knowledge

    Min:

    • Call centre processes and procedures
    • Customer care and service protocol

     

    What you will be doing
    Client Engagement: Call or chat with clients to negotiate credit repayments.
    Timely Responses: Provide timely and accurate responses to client queries via chat support platforms.
    Product Assistance: Assist clients by providing product information and resolving collections-related queries.
    Professional Interaction: Maintain professionalism in all client interactions.
    Adherence to SLAs: Follow predefined service level agreements (SLAs) for response and resolution time.
     

    Skills

    • Communications Skills
    • Computer Literacy (MS Word, MS Excel, MS Outlook)
    • Telephonic / Call skills
    • Attention to Detail
    • Negotiation skills

    Conditions of Employment

    • Clear criminal and credit record

    Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.