Agent: Collections

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Date: 2 Oct 2025

Location: Bellville, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

As an Agent: Collections at Capitec Bank, you will engage with our clients via calls and chats to negotiate credit repayments. Your goal is to maximize client retention while minimizing bad debt, all while providing exceptional service and support. 

Experience

Min:

  • 1 – 2 years collections experience
  • Call centre experience

Ideal:

  • Experience with Predictive Dialler, AWS Connect and MS Teams
  • Proficiency in an African languages
  • Call centre processes and procedures
  • Customer care and service protocol 

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

    Knowledge

    Min:

    • Call centre processes and procedures
    • Customer care and service protocol

    Ideal:

    • Predictive Dialler, Tallyman Collections system and Avaya softphone knowledge

    Skills

    • Communications Skills
    • Computer Literacy (MS Word, MS Excel, MS Outlook)
    • Telephonic / Call skills
    • Attention to Detail
    • Negotiation skills

    Conditions of Employment

    • Clear criminal and credit record

    Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.