Agent: Insurance Claims (Credit Life, Non-Medical Claims)
Date: 9 Apr 2025
Location: Bellville, Western Cape, ZA
Company: Capitec Bank Ltd
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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below
Purpose Statement
- To administer and handle all administration on insurance claims, matters and queries to ensure efficient processing and client service.
Experience
Minimum:
- At least 1-year hands-on experience in assessing or administration of non-medical credit insurance claims, including verifying claim validity and determining settlement outcomes.
- Experience working within the legal and regulatory frameworks of the insurance industry
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- National Diploma
Knowledge
Minimum:
- Familiarity with financial risk analysis and understanding of credit policies.
Ideal:
- Treating Customers fairly (TCF)
- Financial Intelligence Centre Act (FICA)
- Protection of Personal Information Act (POPI)
- Financial Advisory and Intermediary Services (FAIS)
Key responsibilities
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Assess non-medical credit life claims (e.g., retrenchment and death claims) to ensure validity.
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Provide excellent customer service through accurate and timely claims processing, adhering to turnaround times.
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Manage daily workflow processes in accordance with the company’s established procedures.
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Execute any ad hoc requests/assignments that are in line with/relevant to the role, department, division, Capitec Bank business and/or development plan.
Skills
- Communications Skills
- Reporting Skills
- Administration Skills
- Attention to Detail
- Computer Literacy (MS Word, MS Excel, MS Outlook)
Conditions of Employment
- Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.