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Business Analyst: Operations

Date: 08-Jun-2022

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

Purpose Statement

•    Liaise with business to formulate business specifications and functional descriptions to meet business requirements
•    Liaise with development team to hand-over functional descriptions
•    Compile test plans and ensure delivery is according to business requirements 
•    Continuous business and industry research to guide the critical evaluation of new and existing software / application solutions



Must have proven experience as Business Analyst (BA) within a Client Engagement Centre environment

  • At least 3 – 5 years’ relevant business experience     
  • Basic project management experience    


Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal or Preferred)

  • A relevant degree in Information Technology



•    Must have detailed knowledge of:
    IT systems development processes
    Application development
    Business analysis and design
    Standards and governance
    Testing practices


•    Detailed knowledge of: 
    Agile development life cycle 
    Banking systems 

•    Knowledge of UML and business process modelling (BPM)

•    Solid understanding of:
    Capitec Bank’s systems environment
    Capitec Bank business model
    Best practices for Quality Assurance (QA)


  • Analytical Skills
  • Problem solving skills
  • Strategic Thinking Skills
  • Communications Skills
  • Interpersonal & Relationship management Skills
  • Influencing Skills
  • Negotiation skills
  • Presentation Skills
  • Facilitation Skills
  • Attention to Detail
  • Planning, organising and coordination skills


  • Adapting and Responding to Change
  • Analysing
  • Delivering Results and Meeting Customer Expectations
  • Learning and Researching
  • Persuading and Influencing
  • Presenting and Communicating Information
  • Working with People
  • Relating and Networking

Conditions of Employment

  • Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.