Team Leader: Business Analytics - Operational Delivery

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Date: 11 Sept 2025

Location: Bellville, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

To lead a Business Analysts team, prioritize and oversee work within the BSC Operational System Support client-facing departments, and provide subject matter expertise and actionable insights to influence decision-making. Ensure delivery within contracted timelines, aligned with the objectives, plans, processes, and standards of the Operational System Support Department.

Experience

Minimum/Ideal:

  • Minimum of 3 - 5 years’ experience as an Business Analyst in an operational environment.
  • Minimum 3 years’ experience in leading a team in a fast-moving environment.

Function specific experience: 

  • Experience in identifying, quantifying, and providing solutions for business challenges using data or technology.
  • Experience and knowledge of the ETL (extract, transform, load) data flow.
  • Experience in handling complex projects.

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational in Grade 12 National Certificate
  • A relevant tertiary qualification in Business Administration

Qualifications (Ideal or Preferred)

  • Bachelor's Degree
  • A Relevant Professional Qualification in Business Analysis or Data Analysis

Knowledge

  • People/team leadership practices and principles
  • General operations management practices and principles and stakeholder and client management
  • HR principles and processes.
  • Client service principles and practices.
  • Liaising with 3rd party providers

Function specific knowledge: 

  • Proficiency in Amazon Connect for monitoring capabilities and identifying improvement areas through reporting and dashboards
  • Operational Process mapping skills
  • Ability to drive an environment of innovation and identify opportunities for process automation to enhance efficiency and accuracy
  • Proficient in agile project management and Jira.
     

Skills

  • Analytical Skills
  • Attention to Detail
  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Decision making skills
  • Interpersonal & Relationship management Skills
  • Leadership Skills
  • Planning, organising and coordination skills
  • Presentation Skills
  • Problem solving skills
  • Project Management Skills (Methodolgy Specific)
  • Reporting Skills

Conditions of Employment

  • Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.