Team Leader: Capitec Direct

Apply now »

Date: 7 Jan 2025

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

Apply by:  

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below.

Purpose Statement

  • To effectively lead a team in the Capitec Direct Department to ensure effective selling of the various Capitec product and services in agreed set targets (via virtual channels). To ensure a client focused, high performance/high commitment environment is developed and sustained within the department.

Experience

Minimum:

  • More than 2 years working experience in Capitec. 
  • Leading people to achieve goals and targets such as in services, sales, and customer facing organisations. 

 

Ideal:

  • Previous management or supervisory experience  of leading a sales team. 
  • Experience in sales/credit/fraud environments would be an added advantage or 
  • Contact centre experience.
  • Capitec Bank products and procedures

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal or Preferred)

  • Diploma in Business Management or Commerce

Knowledge

Minimum:

  • Understanding of banking or financial principles and environment
  • Leadership and people management principles
  • Business performance drivers at this level
  • Retail/consumer service environment 
  • Banking products and services
  • Business Processes (Marketing/ Financial Management/ Human Resource Management)
  • Basic telesales techniques and methods
  • Sales principles and techniques 
  • Basic calculations

Ideal: 

Capitec Bank policies, including:

  • Disciplinary code and procedures
  • KPA procedures and policies
  • Adherence policies
  • Online and cell phone banking process and technical frameworks (role specific) 
  • Capitec banking system
  • Client relationship principles and environment
  • Working knowledge of legislation relevant to banking environment (i.a.FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), Credit Granting Policy (CGP) (role spefic)


 

Skills

  • Communications Skills
  • Problem solving skills
  • Leadership Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Attention to Detail

Conditions of Employment

  • Clear criminal and credit record

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.