Team Leader: Deceased Estates

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Date: 21 Nov 2024

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

  • To lead a team of agents to ensure SLA adherence within Recoveries Administration by strategically implementing processes and reporting to optimize client query handling, without increasing reputational risk to the benefit of Capitec Bank.

Experience

Minimum:

  • Minimum of 3 -5 years’ experience in a banking, retail, finance, client service environment 

Ideal:

  • Previous people leadership experience
  • Function relevant experience; deceased estates 

Qualifications (Minimum)

  • National Diploma

Qualifications (Ideal or Preferred)

  • Bachelor's Degree

Knowledge

Minimum:

  • Leadership best practices
  • People management principles
  • Customer relationship management
  • HR principles and processes

Ideal:

  • Regulations pertaining to deceased estates
  • Capitec Bank policies, including:
    • Disciplinary code and procedures
    • KPA procedures and policies
    • Adherence policies
  • Capitec banking system
  • Liaising with 3rd party providers 
  • Working knowledge of legislation relevant to banking environment (i.a.FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI)
  • Leading a team in an SLA and client service focussed environment 

Skills

  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Leadership Skills
  • Attention to Detail
  • Problem solving skills
  • Planning, organising and coordination skills
  • Decision making skills
  • Interpersonal & Relationship management Skills

Conditions of Employment

  • Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.