Team Leader: Funeral Operations
Date: 24 Mar 2025
Location: Bellville, Western Cape, ZA
Company: Capitec Bank Ltd
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Purpose Statement
- To lead the Insurance Policy Administration and Escalated Insurance Complaints team, prioritising and overseeing client and internal escalations related to product features and performance and ensure the delivery of exceptional client experience that is aligned with the objectives, plans, processes and standards of Insurance Operations.
Experience
Minimum:
- Minimum of 3 - 4 years’ experience in Insurance environment.
- Minimum 3 years’ experience in leading a team in a fast moving environment.
Ideal:
- Investigation of client complaints and formulating resolutions or recommendations
- Managing complaints in line with SLA’s and quality requirements
- Ensuring consistent distribution of product principles
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- A relevant tertiary qualification in Commerce or Business Administration
Knowledge
Minimum: (possible / typical examples)
- Regulatory requirements and compliance standards in an Insurance environment
- Basic data analytics
- Root cause analysis methods and processes
- People/team leadership practices and principles
- General operations management practices and principles and stakeholder and client management
- HR principles and processes.
- Client service principles and practices.
- Relevant legislation and regulatory bodies.
- Operational Risk
Ideal:
- Understand the products administered by Insurance (Funeral Cover and Life Cover)
- Capitec Bank systems
What you will be required to do
- People/Team Leadership
- Operational Oversight
- Delivery against business requirements
- Reporting
- Technical/functional requirements/expertise
Skills
- Analytical Skills
- Attention to Detail
- Commercial Thinking Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Decision making skills
- Interpersonal & Relationship management Skills
- Leadership Skills
- Planning, organising and coordination skills
- Problem solving skills
- Reporting Skills
Conditions of Employment
- Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.