Technical Support Specialist I (6-month contract)

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Date: 7 Apr 2025

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

  • To provide comprehensive 2nd Tier technical support to Capitec Bank branches and 1st Tier technical support to campus environments, promptly addressing and resolving technical queries while adhering to service level agreements.
  • Conduct thorough root cause analysis to identify and resolve technical issues, ensuring a seamless and efficient operation for Capitec Bank and its stakeholders within the agreed service level agreements.
     

Experience

Minimum:

  • 1-2 years of experience in an IT service and technical support delivery capacity
  • IT Branch support experience (or Branch champion experience for internal candidates)
  • Basic hardware, software and network support experience.

Ideal:

  • 2+ years of experience in an IT service delivery capacity. 
  • Working in a service / client engagement environment.

Qualifications (Minimum)

  • Certification in Information Technology - Computer Science or Information Technology - Technical Support

Qualifications (Ideal or Preferred)

  • A relevant tertiary qualification in Information Technology - Computer Science or Information Technology - Technical Support

Knowledge

Minimum:

  • Client care and service protocol
  • Basic hardware, software and network support principles
  • Troubleshooting and root cause analysis

Ideal:

  • Banking systems
  • Conflict management skills

Skills

  • Analytical Skills
  • Attention to Detail
  • Communications Skills
  • Interpersonal & Relationship management Skills
  • Problem solving skills

Conditions of Employment

  • Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.