Agent: Centralised Conversions (Pipeline)

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Date: 15 Apr 2026

Location: Cape Town, Western Cape, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

  • The Centralised Conversions team provides a specialised, centralised back‑office service responsible for processing debit order conversions and switches into Capitec.
  • The team enables a seamless transition for clients while supporting branches and digital channels with accurate, efficient processing.
  • To meet set targets and SLAs for effective service delivery and team effectiveness.
     

Experience

Minimum/Ideal:

  • 1-2 years’ experience in a contact centre environment assisting with debit order switching and verifying debit order details. 

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

    Knowledge

    Minimum/Ideal:

    • General awareness and understanding of the basic service/contact centre skills and knowledge
    • General office and information systems 
    • Client service principles

    Skills

    • Administration Skills
    • Attention to Detail
    • Communications Skills
    • Computer Literacy (MS Word, MS Excel, MS Outlook)
    • Problem solving skills

    Conditions of Employment

    • Clear criminal and credit record

    Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.