Agent: Merchant Support

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Date: 10 Mar 2026

Location: Cape Town, Western Cape, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

  • To provide 24/7 real- and non-real-time support to Capitec Bank Merchants; Employer Salary Transfer Facility (ESTF) clients and Merchant Services Field staff through inbound and outbound telephone calls and other communication channels.

Experience

MINIMUM:

  • Customer service experience and administration in a Business Services environment
  • Technical Support via a call centre
  • 1 - 2 years inbound and outbound contact centre

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal or Preferred)

  • Certification in Communication

Knowledge

MINIMUM:

  • Call centre processes and procedures.
  • Customer care and service protocol
  • Technical knowledge (systems and software)
  • Understanding of business services banking products.

Skills

  • Communications Skills
  • Attention to Detail
  • Problem solving skills
  • Influencing Skills
  • Interpersonal & Relationship management Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

  • Clear criminal and credit record
  • Willing to work regular shifts or weekends or rotational standbys

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.