Consultant: Complaints Management (Pipeline)

Apply now »

Date: 15 Apr 2026

Location: Cape Town, Western Cape, ZA

Company: Capitec Bank Ltd

Apply by: 08/08/2025 

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

  • To contribute towards reputational risk management and client retention through the effective resolution of client complaints while providing optimal client experience and service recovery.

Experience

Minimum:

  • 2 – 3 years client service experience, with exposure to investigating client complaints and formulating first-line resolutions or recommendations.
  • Experience in the handling of and managing complaints in line with SLA’s and quality requirements.

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

  • A relevant tertiary qualification in Finance or Business Administration

Knowledge

Minimum:

  • Broad knowledge of banking and/or credit products and services.
  • Knowledge of Operational Risk
  • Banking industry
  • Relationship management
  • Complaint handling and conflict resolution
  • Knowledge of client experience and processes
  • Telephony etiquette, especially in potential conflict situations

 

Skills

  • Attention to Detail
  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Interpersonal & Relationship management Skills
  • Problem solving skills
  • Influencing Skills

Conditions of Employment

  • Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.