Manager: Fraud Operations
Date: 12 May 2026
Location: Century City, Western Cape, ZA
Company: Capitec Bank Ltd
Apply by:
We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below
Purpose Statement
-
To manage the relationships and interactions with providers of reinsurance, burial repatriation services, education trust benefits, unclaimed benefits fund, insurance industry verification of client details, deceased verification service providers and support the Sanlam Funeral JV operational matters
To manage the continuous improvement of client experience on insurance products through the various sales and service channels
Experience
Minimum
- At least 1-3 years’ experience in a Financial Crimes Operations environment, dealing with detection and response within a banking / financial services organisation
- At least 3-5 years’ experience in leading a team
- 10+ years' insurance industry experience
- 5+ years’ experience managing and developing third party suppliers
- Working at tactical and operational levels and providing input into business planning.
- Career experience to include some time in one or more technical roles.
- Achieving goals and objectives through cross functional teams.
- Working with remote / hybrid teams.
- Regular reporting on business matrix
- Experience of management in a fast-paced and complex business setting
- Contribute and be accountable to relevant legislation pertaining to fraud and banking.
Ideal
- Insurance claims management and/or processing
- Life insurance Management of service providers
Qualifications (Minimum)
- Bachelor's Degree in Forensics or Business Management
Qualifications (Ideal or Preferred)
- Honours Degree in Forensics or Business Management
Knowledge
Minimum
- Financial acument sufficient for budget management
- Insurance product expertise and process know-how
- People management principles and techniques
- Stakeholder management principles and practices
- Data-driven approach; analytical and quantitative skills
- Technologically literate and able to adapt to new technologies
Ideal
- Process improvements techniques
Key Performance Areas
- Management of relationships and services of external service providers
- Coordinating and driving interaction of internal stakeholder engagement and dependancies on external service providers
- Reporting and investigation of service delivery and key metrics
- Managing annual review of service providers services and fees in conjuction with procurement
- Managing the continuous improvement of client experience on insurance products
Skills
- Commercial Thinking Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
- Management skills
- Problem solving skills
- Leadership Skills
- Analytical Skills
- Communications Skills
- Change Management Skills
- Decision making skills
Conditions of Employment
- Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.