Client Experience (CX) Specialist II 1

Purpose Statement

To deliver a world class client experience (CX) for Capitec Clients through independently executing activities across the entire CX scope:

• Applying deep subject matter expertise and research findings to influence the development and integration of CX standards into the product development life cycle, actively using Design Thinking principles.
• To work independently and assume decision making authority and ownership of the end-to-end delivery (insights, design, measurement and experience testing) of complex CX solutions, in line with the business, product and CX strategies, as well as brand fundamentals.
   

Experience

Minimum:

• 4-6 years in a Client Experience Environment
• Proven experience in applying CX principles
• Proven experience in developing, maintaining and enhancing CX elements.
• Client journey and process mapping 

Ideal:

• Capitec bank experience

Qualifications (Minimum)

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Client Experience principles and practices
• Service design principles
• Research methodologies and application
• Data analysis and measurement methodologies
• Facilitation and stakeholder management
• Design Thinking principles   
• Consumer psychology / Behavioural psychology

Ideal:

• Commercial insights relating to CX

Skills

Conditions of Employment

Disclaimer: This is an ongoing talent pool. By applying, you are expressing interest in joining Capitec's Marketing Management team and will be considered for current or future opportunities as they arise. We will contact you when relevant roles open up and encourage you to stay connected for exciting possibilities!