Agent: Credit Rehabilitation

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Date: 8 Nov 2024

Location: Johannesburg, GT, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what this job is about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below 

Purpose Statement

  • To provide mostly first-level support services to Capitec clients and internal teams for specific products and services to optimise client experience and minimise risk in line with quality standards of the Business Support Centre and with Capitec policies, processes, and systems. 
  • To provide support, in accordance with clear guidelines and instructions, by investigating and resolving problems and providing educational or sales information about the product or service, working across a number of digital and communication platforms, and when required, across functional support areas.  
  • To meet set targets and SLAs for effective service delivery and team effectiveness. 

Experience

Minimum:

  • 0-2 years’ experience in financial services such as banking/insurance, retail, and client service environment (role specific) 

Ideal:

  • Contact Centre experience and/or function-relevant experience e.g. client care, insurance, collections experience
  • Capitec banking system
  • Client interaction and relationship management 
  • Liaising with 3rd party providers (role specific)

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

  • Grade 12 National Certificate / Vocational

Knowledge

Minimum:

  • General awareness and understanding of the basic Client Service/Contact Centre skills and knowledge
  • General office and information systems 
  • Client service principles 

Ideal:

  • Working knowledge (role specific) of legislation relevant to banking environment such as FICA, National Credit Act (NCA), Consumer Protection Act (CPA), and Protection of Personal Information Act (POPI) 
  • Capitec Bank policies
  • Product knowledge

Skills

  • Administration Skills
  • Attention to Detail
  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Problem solving skills

Conditions of Employment

  • Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.