Manager: Fraud Operations

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Date: 15 Apr 2025

Location: Johannesburg, GT, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

  • To prevent and minimise financial losses due to fraud to Capitec Bank and its clients through: 
  • Ensure compliance with all Fraud Association rules and regulations, guidelines of the Ombudsman and Capitec Bank’s risk requirements
  • Effectively resolving client fraud cases through the application of expert fraud operations knowledge, while maintaining a high level of client experience
  • Managing functions pertaining to Fraud Operations in the Financial Crime Operations Department
  • These may include any of the following areas: Fraud Engagement, Card or Digital Fraud Investigations, Fraud Monitoring, Application Fraud and Internal Fraud

Experience

  • At least 4-5 years’ experience in a Financial Crimes Operations environment, dealing with detection and response within a banking / financial services organisation
  • At least 3 years’ experience in leading a team
  • Experience in Fraud Risk Management within a fast-paced and complex business setting
  • Exposure to banking and risk systems

Qualifications (Minimum)

  • Bachelor's Degree in Forensics or Business Management

Qualifications (Ideal or Preferred)

  • Honours Degree in Forensics or Business Management

Knowledge

  • Good understanding of Fraud and Forensics Operations
  • General management and business knowledge in retail or finance/banking industry.
  • Processes, procedures and regulations relating to Fraud Operations
  • SABRIC and Banking Ombudsman rules and procedures
  • Budgeting and resource planning
  • Fraud types (Smishing, Vishing, Fishing, Card swop, Card present, Card not present etc.)
  • People management and development principles 
  • The E-commerce markets
  • Knowledge on relevant regulatory bodies
  • Client experience and engagement.
  • Relationship management with other banks and/or 3rd party providers

 

Conditions of Employment

  • Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.