Team Leader: Complaint Management

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Date: 25 Feb 2025

Location: Johannesburg, GT, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

To coordinate and lead the team to maximise the delivery of services by proactively managing the performance, motivation, quality and day-to-day operational activities of the team in full alignment with relevant plans, strategies, policies and procedures and set standards 

Experience

Minimum: 

  • Minimum of 3 -5 years’ experience in a banking, retail, finance, client service environment  

 

Ideal: 

  • Previous people leadership experience 

  • Function relevant experience (role specific) 

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

  • Grade 12 National Certificate / Vocational

Knowledge

Minimum 

 

Leadership Best Practices 

People management principles 

Customer relationship management 

HR principles and processes 

 

Ideal 

 

Capitec Bank policies, including: 

 

  • Disciplinary code and procedures 

  • KPA procedures and policies 

  • Adherence policies 

  • On line and cell phone banking process and technical frameworks (role specific) 

 

Capitec banking system 

 

Liaising with 3rd party providers (role specific)* 

Working knowledge of legislation relevant to banking environment (i.a.FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), Credit Granting Policy (CGP) (role specific) 

Skills

  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Leadership Skills
  • Interpersonal & Relationship management Skills
  • Planning, organising and coordination skills

Conditions of Employment

  • Clear criminal and credit record
  • Willingness to work flexible hours (including Saturdays and Public Holidays)

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.