Agent: Debt Review

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Date: 12 Mar 2026

Location: Milnerton, Western Cape, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

  • An Agent: Debt Review is responsible for liaising with debt counsellors regarding Capitec clients that are over indebted and under debt review. They are also required to accurately process legally sensitive debt review work within SLAs, managing changing priorities under pressure, staying aligned with updates, and taking full accountability for quality, timeliness, and communication.
  • To meet set targets and SLAs for effective service delivery and team effectiveness.
     

Experience

Minimum/Ideal:

  • 2 years’ experience in within a contact centre debt review environment.  

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

    Knowledge

    Minimum/Ideal:

    • General awareness and understanding of the basic service/contact centre skills and knowledge
    • General office and information systems 
    • Client service principles

    Skills

    • Administration Skills
    • Attention to Detail
    • Communications Skills
    • Computer Literacy (MS Word, MS Excel, MS Outlook)
    • Problem solving skills

    Conditions of Employment

    • Clear criminal and credit record

    Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.