Share this Job

Agent: Call Centre

Date: 22-Jun-2022

Location: Sandton, GT, ZA

Company: Capitec Bank Ltd

Purpose Statement

  • To provide telephonic support as well as chat support via Glia to clients across the Business Bank product range timeously and efficiently, ensuring adherence to policies, processes and procedures.

Experience

Minimum:

  • 1yr+ service call centre experience
  • How to share and/or impart information clearly and succinctly - strong enunciation and pronunciation
  • Client service principles and practices

Ideal:

  • Banking environment experience 
  • Conflict management know-how
  • Basic technology know–how and understanding
  • Telephonic and online communication tools and methods

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

  • FAIS accredited as Key Individual and approved by FSCA

Knowledge

Minimum:

  • 1yr+ service call centre experience
  • How to share and/or impart information clearly and succinctly - strong enunciation and pronunciation
  • Client service principles and practices

Ideal:

  • Banking environment experience 
  • Conflict management know-how
  • Basic technology know–how and understanding
  • Telephonic and online communication tools and methods

Skills

  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Interpersonal & Relationship management Skills
  • Attention to Detail
  • Analytical Skills

Competencies

  • Coping with Pressures and Setbacks_Maintaining Work-Life Balance
  • Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
  • Analysing_Evaluating and Implementing Ideas
  • Coping with Pressures and Setbacks_Managing Stress
  • Following Instructions and Procedures_Accepting Direction
  • Delivering Results and Meeting Customer Expectations_Serving Customers
  • Adapting and Responding to Change_Acting as a Champion for Change
  • Following Instructions and Procedures_Following Policies and Procedures
  • Working with People_Resolving Conflict
  • Deciding and Initiating Action
  • Adapting and Responding to Change
  • Analysing
  • Presenting and Communicating Information
  • Following Instructions and Procedures
  • Following Instructions and Procedures_Managing Risk
  • Working with People_Teaching
  • Presenting and Communicating Information_Communicating Effectively
  • Working with People_Demonstrating Self-Insight and Awareness
  • Working with People_Attentive Listening
  • Following Instructions and Procedures_Managing Meetings
  • Deciding and Initiating Action_Making Accurate Judgments and Decisions
  • Following Instructions and Procedures_Working Safely
  • Analysing_Thinking Broadly
  • Presenting and Communicating information_Presenting and Public Speaking
  • Analysing_Solving Complex Problems
  • Delivering Results and Meeting Customer Expectations_Championing Customer Needs
  • Analysing_Using Math
  • Working with People_Sharing Information
  • Adapting and Responding to Change_Adapting to Change
  • Analysing_Working with Financial Information
  • Working with People_Adapting to Others
  • Working with People_Showing Caring and Understanding
  • Analysing_Critical Thinking
  • Adapting and responding to change_Working with Diverse Populations
  • Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
  • Analysing_Testing and Troubleshooting
  • Analysing_Reading Effectively
  • Following Instructions and Procedures_Managing Time
  • Coping with Pressures and Setbacks
  • Working with People_Demonstrating Appreciation
  • Adapting and Responding to Change_Supporting Change
  • Working with People_Building and Supporting Teams
  • Deciding and Initiating Action_Acting Decisively
  • Working with People_Assessing and Understanding People
  • Working with People_Managing from a Distance
  • Coping with Pressures and Setbacks_Displaying Confidence and Composure
  • Working with People_Supporting Coworkers
  • Adapting and Responding to Change_Working with Ambiguity
  • Coping with Pressures and Setbacks_Demonstrating Tenacity and Perseverance
  • Deciding and Initiating Action_Demonstrating Initiative
  • Delivering Results and Meeting Customer Expectations
  • Working with People

Conditions of Employment

  • Clear criminal and credit record
  • Willing to work regular shifts or weekends or rotational standbys