Business Process Engineer (Bellville / Stellenbosch OR Sandton))

Purpose Statement

• To design, build and implement frameworks, models and innovative solutions that drive continuous improvement, consistently better products, processes, and overall team productivity.
• Fostering a culture of continuous improvement, engaging with internal teams across the group as well as external organisations for strategic partnerships, providing business process architecture, requirements and solutions at an enterprise level.

Key Performance Areas

1. Operational Efficiency, Process Optimisation, and Ownership:

   • Identify and implement measures to track and improve productivity and process performance.

   • Empower business owners to optimise their business processes by fully owning and understanding them.

   • Design and propose solutions to address business challenges and improve operational excellence.

   • Manage the development of throughput and financial models to analyse and monitor the impact of business changes.

   • Implement change management plans and performance measures.

2. Translating Business Strategy, Innovation, and Problem Solving:

   • Analyse, evaluate and review as-is business processes to identify business improvement areas.

   • Assess business strategies and identify innovative solutions to support effective implementation.

   • Develop business cases for long-term strategic initiatives.

   • Develop industry-leading practices/business models to ensure that the company delivers on client needs.

3. Stakeholder Engagement:

   • Build and maintain relationships with key stakeholders.

   • Engage with external organisations to explore and establish strategic partnerships.

   • Prepare and facilitate sessions with executive-level stakeholders.

   • Collaborate with Project Mangers, Product Heads and Business Owners to drive the implementation of divisional goals.

   • Identify and collaborate with all relevant internal Departments to inform them of the identification of opportunities and partnerships.

4. Business Solution Design and Implementation

   • Collaborate with stakeholders to develop end-to-end business process solutions / models.

   • Work with Product Heads and contribute towards building business cases for proposed solutions, illustrating business value and cost-saving opportunities. 

   • Translate business solutions into requirements and document user / epic / workflow stories in line with the agreed standards and timelines.

   • Work with the Product Manager and delivery teams to develop project and change plans that will guide the implementation of business solutions. 

   • Work alongside the delivery team to drive and track the implementation of business solutions in line with agreed timelines.

   • Work closely with data specialists to execute the functional design / technical specification of data and analytics solutions.

   • Work with business to understand and document their data and analytics requirements.

Qualifications (Minimum)

Qualifications (Ideal or Preferred)

Experience and Knowledge

Minimum:

• 5 years' relevant work experience in business process design, development, and improvement
• Experience in continuous improvement methodologies (such as: Six Sigma, Lean, or Theory of Constraints [TOC])
• Proven experience in translating corporate strategies into business initiatives
• Experience in drafting Business Requirement Specifications/Documents and translating requirements between business and functional stakeholders
• Senior stakeholder management skills
• In-depth understanding of business process frameworks and architecture
• Understanding of change management principles and performance measurement techniques
• Understanding of the concepts of data visualisation using SQL and PowerBI
• Developing a business case

Ideal:

• 7+ years' relevant work experience in business process design, development, and improvement
• Experience in Software Development Life Cycle (SDLC)
• Agile methodology
• Experience in a corporate consulting environment with an international footprint
• Executive-level stakeholder management
• Data and trend analysis and insights in the GenAI space
• Exposure to Salesforce
• Knowledge of capacity planning tools and methodologies
• Knowledge of Process Simulation Modelling

Skills

Conditions of Employment