CRM Business Analyst

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees.  Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better. 

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow. 

About the role:

We are looking for a highly skilled Salesforce Senior Business Analyst / Feature Analyst to join our dynamic team. In this role, you will act as a crucial link between business needs and technical solutions, serving as the primary liaison between stakeholders and the Salesforce development team. You will lead the comprehensive analysis, design, and implementation of Salesforce features, ensuring that solutions are scalable, user-friendly, and aligned with our business objectives.

Key Responsibilities

• Serve as a subject matter expert on Salesforce capabilities, configurations, and best practices.
• Act as the main point of contact for business stakeholders to gather and analyse business requirements.
• Translate business requirements into clear and detailed user stories and acceptance crietria to guide development efforts.
• Partner with Technical teams (e.g. Solution Analysts, Developers and Solution Architects) to design and deliver solutions that are technically sound and meet user expectations.
• Evaluate business benefits of proposed solutions, including cost savings, efficiency improvements, and enhanced user satisfaction.
• Determine and manage estimated timelines for project delivery, ensuring timely completion of milestones.
• Collaborate with Product Manager and Delivery Lead to prioritise backlogs and plan sprints/releases.
• Drive UAT (User Acceptance Testing) planning, coordination, and defect resolution.
• Drive Change Management planning, coordination and execution.
• Provide ongoing support and continuous improvement recommendations for implemented features.

Our ideal candidate has:

• 7+ years working experience as a BA in a wide variety of situations, contexts and complexities.
• 2+ years of Banking/Financial Services Industry Knowledge 
• 2+ years working as a Salesforce Business Analyst/Solution Analyst 
• Strong understanding of Salesforce Financial Services Cloud 
• Must be capable in using a variety of techniques and completing business analysis tasks independently. 
• Understanding of business process and translating requirements into business processes, context diagrams, visual explanations, etc. 
• Internal: Completion of BA School of Learning Level 4 
• Business and data analysis 
• Functional and business process design 
• Communication and translation of information across business and technical environments (Interface between business and Technology) 
• Design of evidence-based best practice solutions 
• Stakeholder engagement and collaboration 
• Project Management principles, and Agile development lifecycle principles and experience 
• Understanding of systems and the Systems Development Life Cycle (SDLC) 

Skills:

• Analytical Skills
• Interpersonal & Relationship management Skills
• Communications Skills
• Facilitation Skills
• Negotiation skills
• Planning, organising and coordination skills

If you are interested in being part of this dynamic team, on a mission to build the best bank in the world through unlocking the potential of its people, please apply. We would love to hear from you!

Additional Information