Controller: Credit Customer Query Resolution

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Date: 6 Feb 2025

Location: Sandton, GT, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

  • To minimise losses for the Business by ensuring that debtors pay their accounts timeously. 
    • Maintain the integrity and compliance of the collections process, by controlling the recovery of outstanding debtors via debit order or manual payments. 
    • Interact directly with customers on queries raised and to liaise with suppliers as appropriate to resolve all equipment and service-related issues.

Experience

Minimum:

  • 5 years credit control and reconciliation experience required

Ideal:

  • Business bank collection experience 
  • Excel, pivot, graph 
  • Analytics 
  • Understanding financials (income statement, invoice balance sheet

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

  • A relevant tertiary qualification in Credit Management or Finance

Knowledge

Minimum:

  • Principles of customer service
  • Good understanding and knowledge of the accounting principle.
  • Sound understanding of rental finance and related products
  • Understanding of the Office Automation environments
  • Basis understanding of Financial statements
  • Computer literacy – intermediate level of proficiency on Word and Excel.

Ideal:

  • Business bank collection experience 
  • Excel, pivot, graph 
  • Analytics 
  • Understanding financials (income statement, invoice balance sheet
     

Skills

  • Attention to Detail
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Interpersonal & Relationship management Skills
  • Numerical Reasoning skills
  • Planning, organising and coordination skills

Conditions of Employment

  • Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.