Conversational AI Engineer

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees.  Our company DNA is built around talented and committed teams dedicated to building a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better. 

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow. 

About the role:

As a Developer (AI), you will be responsible for designing, building, and optimizing conversational AI journey flows. You will work closely with cross-functional teams, including product managers, business/system analysts, and developers to create seamless and natural interactions between users and our AI products.

Responsibilities and Duties:

• Design conversational flows, dialogue management systems and natural language integrations.
• Develop and integrate AI-powered chatbots into different channels
• Collaborate with cross-functional teams to ensure seamless integration with new and existing systems.
• Configure, test, and optimise conversational platforms (e.g. LivePerson, IBM Watson, Salesforce Einstein, AWS Lex)
• Monitor performance metrics (system and users) and troubleshoot issues.
• Develop and fine-tune NLP engines for intent detection, entity recognition, and sentiment analysis
• Create comprehensive testing plans for conversational AI interfaces.
• Conduct unit testing, integration testing, and user acceptance testing.
• Collaborate with QA teams to ensure high-quality releases
• Work closely with Product Manager to align technical solutions with business objectives.
• Communicate technical concepts to non-technical stakeholders.
• Maintain accurate technical documentation (e.g. journey designs, intent test samples, etc)
• Share knowledge and expertise with team members to foster a culture of innovation.

Our ideal candidate has:

• · A relevant tertiary qualification in Computer Sciences
  • Other qualifications will be considered based on work experience.
  • Relevant certifications will be considered.
• · A certification in Conversational AI Design is advantageous.
• · Minimum 3+ years of professional conversational AI design and development experience
• · Experience designing virtual agents for various channels (app, web, WhatsApp, etc) using bot platforms
• · Experience working with REST APIs and JSON
• · Minimum 3+ years working with Natural Languages Understanding and working with intents and entities.
• · Experience creating journey maps, process flows, and system integration maps.
• · Knowledge of conversational AI platforms (Live Person, IBM Watson, Microsoft Composer, Dialog Flow, etc.)

Skills:

Analytical Skills

· Interpersonal & Relationship management Skills

· Communications Skills

· Negotiation skills

· Planning, organising and coordination skills

If you are interested in being part of this dynamic team, on a mission to build the best bank in the world through unlocking the potential of its people, please apply. We would love to hear from you!

Conditions of Employment