Divisional Coordinator: Client Experience Delivery

We’re Hiring: Divisional Coordinator to the Executive Head: Client Experience Delivery

Are you a dynamic, energetic, people-loving powerhouse who thrives in fast-paced environments?
Do you have a passion for organisation, coordination, problem‑solving and making things happen—brilliantly, beautifully, and on time?
If yes… then we need to meet you. I’m looking for a Business Manager, Personal Assistant and Team Coordinator — a strategic right hand who will help me elevate delivery, amplify impact, and keep our division running like a beautifully tuned engine.

⭐ Who You Are You’re someone who: Has strong administration, organisation, stakeholder engagement and event coordination skills. Brings confidence, warmth and exceptional people instincts to every interaction. Is hungry to grow—perhaps you’ve been a Personal or Executive Assistant and you’re now ready to reinvent yourself, step into bigger shoes, and truly own your next chapter. Loves being the calm in the chaos, the connector in the team, and the person who ensures nothing falls through the cracks.

⭐ What You’ll Do In this role, you’ll: Act as my trusted partner and coordinator across all Client Experience Delivery management activities. Drive alignment, communication and momentum across our leadership team. Lead the coordination of divisional priorities, projects, meetings and executive engagements. Manage my diary, prepare briefs, support decision-making, and ensure follow-through on commitments.Curate exceptional team experiences—leadership sessions, events, off-sites, learning days, CSI initiatives and more. Build strong relationships across the division and the broader Bank.Keep our division organised, informed, moving forward, and future-ready.

⭐ Experience That Will Set You Up for Success Strong experience as a PA, EA, team coordinator or business support professional. Exposure to project coordination, stakeholder management or working with senior leaders. A natural organiser with excellent communication and negotiation skills. A proactive, solutions-driven mindset and a passion for making work easier for others.

⭐ Why This Role Matters Client Experience Delivery sits at the heart of Capitec Business Bank’s growth.

This role gives you visibility, influence, variety, and the ability to shape how we operate as a leadership team.

If you're ready to disrupt yourself, learn fast and contribute meaningfully—this is where you want to be.

Experience

Minimum:
• 5+yrs office and administrative experience within a similar environment, including software and system exposure
• Experience in managing senior stakeholders and vendor/supplier relationships

 Ideal:
• Previous experience in project coordination
• Proven experience in:
▪ Using influence and relationships to drive and achieve objectives.
▪ Successfully leading, planning and managing projects or initiatives across a large organisation.
▪ The development of new business cases and ideas.
▪ Building and managing business / partner relationships.
▪ As a consultant with a large consulting firm.
▪ Interacting/engaging and transferring knowledge effectively, to a wide range of internal & external stakeholders, up to Executive level.

Knowledge

Minimum:
• MS Excel
• Procurement processes
• Finance, Budgeting as well as Invoice processing
• Office administration processes
• Project management principles
• AI tools such as Copilot and ChatGPT

 Ideal:
• Broad knowledge of the respective functional areas.
• Commercial business acumen; business and financial principles and practices.
• People leadership principles and practices
• Building and developing effective teams.
• Business management systems.
• Governance and risk management principles.
• Fundamental IT systems and data analysis.
• Quality principles and practice.
• Basic understanding of relevant legislation.

Education

Conditions of Employment