Head: Fraud Response

Apply now »

Date: 5 Apr 2024

Location: Sandton, Western Cape, ZA

Company: Capitec Bank Ltd

Apply by: 12/04/2024 

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below.

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees.  Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable and delivered through a personal experience. By helping our clients manage their financial lives better, we enable them to live better. 

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow. 

Main Purpose

The Capitec Risk department is looking for a Head: Fraud Response. The Head will be accountable to ensure swift and effective responses to fraudulent activities, managing consequences for perpetrators, and protecting the bank's assets and reputation.

You will lead and manage the department/function, be accountable for departmental/functional strategy and optimal performance through business planning, budgets, goals and metrics, people, standards, principles and processes.

We are looking for an experienced Head who will take on the responsibility for the:

Department business planning and strategy

  • Serve as the thought leader for fraud response and consequence management.
  • Develop and implement robust fraud response strategies and protocols to ensure timely and effective actions are taken in response to suspected or confirmed fraudulent activities.
  • Create a business plan and operating model, and plan initiatives that will service and achieve the strategic and business objectives.
  • Build and maintain professional relationships which will enable and enhance the achievement of the business plans.
  • Remain up to date with advancements and developments related to fraud response and consequent management including technology, best practice and legal/statutory requirements to optimise performance.

 

Leadership of the fraud response and consequence management team

  • Lead a multidisciplinary team of fraud investigators, legal experts and intelligence analysts across Capitec Retail and Business.
  • Provide big-picture direction, guidance and support in executing fraud response, deterrence and consequence management initiatives.
  • Create and support a leading intelligence based investigation framework and predicatively identify and response to external and internal threats.
  • Establish and embed an effective people structure to optimise delivery of the business plan, goals and targets.
  • Manage and evaluate the management team, identify improvement opportunities, ensure succession planning and drive performance from the team.

Stakeholder and general department management

  • Collaborate with cross-functional teams, including fraud prevention, physical security, risk management and operations to enhance fraud response capabilities and mitigate emerging threats.
  • Drive a culture of awareness and vigilance among employees and customers, promoting fraud prevention education and training initiatives across the organisation.
  • Accountable for the effective leadership, oversight and overall management and performance of the fraud response and consequence management department

Department function/technical specific/responsibilities

  • Oversee the investigation process for suspected fraud cases, ensuring thorough and comprehensive analysis of evidence, documentation of findings and adherence to legal and regulatory requirements.
  • Manage relationships with external partners, such as law enforcement agencies, regulatory bodies and legal counsel to facilitate investigations, share information and pursue legal actions against fraud perpetrators.
  • Develop and maintain a network of industry contacts and resources to stay informed about emerging fraud trends, tactics and technologies, incorporating relevant insights into fraud response strategies.
  • Implement measures to recover losses resulting from fraud incidents, including pursuing restitution from perpetrators, initiating recovery procedures and optimizing insurance coverage where applicable.
  • Monitor and analyse fraud-related data and metrics to identify patterns, trends and systemic issues, proactively recommending enhancements to fraud prevention and detection systems and processes.
  • Prepare and present reports on fraud response activities, key performance indicators and mitigation outcomes to senior management, board of directors, and regulatory authorities as required.

The ideal candidate will have:

  • Advanced Degree in Law, Criminolgy, Forensic Accounting or related field
  • Professional Certification (e.g., Certified Fraud Examiner, Certified Commercial Forensics Practitioner
  • Extensive experience (10+ years) in fraud investigation, response, and consequence management within the banking or financial services industry with a proven track record of delivering results.
  • Strong leadership and management skills  with the ability to build, motivate and empower high-performing teams in a fast-paced and challenging environment.

 

If you are interested in being part of this dynamic team, on a mission to build the best bank in the world through unlocking the potential of its people, please apply. We would love to hear from you!

 

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.