Product Head: Client Engagement

Purpose Statement

• To have ownership and accountability for our Core Relationship Management Platform, Salesforce, including translating strategic direction into a ‘best in world’ product through the leadership of a dedicated team, with the dual focus of the platform ownership and, driving, planning and ensuring delivery.
• To integrate and align the Product through guiding and coaching Product the team so that world class capabilities and services are developed according to the requirements of the Business Owner/s and organisational strategy and objectives.
• Ownership in designing, developing, maintaining and scaling the best CRM (Salesforce) product. This entails accountability for strategic direction and product vision; optimisation and scaling of capabilities; driving adoption of Salesforce as a strategic technology; optimising the product by understanding the client needs (internal and external), the Capitec Client Service model, competitor and regulatory environment. Leading and coaching a team to enable the best client experience and Return on Investment.
• Salesforce knowledge and experience is a must for this role.

Education (Minimum)

Education (Ideal or Preferred)

Knowledge and Experience

Minimum:
Experience

• 10+ yrs experience in business management at a senior level in an innovative high performing environment, ideally banking or FinTech. 
• 5+ years’ experience managing products.
• Business and product vision; has had ownership responsibility for a product previously.
• Product management where there are multiple initiatives with competing priorities and so experience in influencing multiple diverse stakeholders, both business and technology.
• Working at strategic, tactical and technical levels.
• Career experience to include some time in one or more technical roles.
• Communicating with technical and non-technical senior stakeholders across multiple business units. 
• Using data and metrics to test theories, confirm assumptions, and measure success
• Earning trust across different levels and multiple groups of a large organization
• Usability studies and/or customer research principles and methods.
• Client development and product validation through customer feedback.
• Using influence and relationships to drive and achieve objectives.
• Leading and guiding multi-functional teams with a single product operating model
• Leading and having oversight of remote / hybrid teams.

Knowledge and Skills

• Strategic and commercial thinking; able to think about problems from a business perspective using people, technology and product input.
• Business acumen and systems thinking; able to take a ‘big picture’ view, assess, make a logical, sound decision and influence others to achieve objectives.
• Financial acumen - sufficient to effectively operate own cost centre
• People leadership and management practices to empower, create focus and delivery.
• Organising, planning and prioritising work.
• Data-driven approach; analytical and quantitative skills.
• Technologically literate and able to adapt to new technologies. 
• Able to dive deep in understanding the product, the business, and the competitive landscape.
• Able to present complex technical information in a clear and concise manner to a variety of audiences. 

Skills

Additional Information