Product Head: Customer Relationship Management

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees.  Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better. 

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow. 

About the Role

• To have ownership and accountability for our Core Relationship Management Platform, Salesforce, including translating strategic direction into a ‘best in world’ product through the leadership of a dedicated team, with the dual focus of the platform ownership and, driving, planning and ensuring delivery.
• To integrate and align the Product through guiding and coaching Product the team so that world class capabilities and services are developed according to the requirements of the Business Owner/s and organisational strategy and objectives.
• Ownership in designing, developing, maintaining and scaling the best CRM (Salesforce) product. This entails accountability for strategic direction and product vision; optimisation and scaling of capabilities; driving adoption of Salesforce as a strategic technology; optimising the product by understanding the client needs (internal and external), the Capitec Client Service model, competitor and regulatory environment. Leading and coaching a team to enable the best client experience and Return on Investment.
• Salesforce knowledge and experience is a must for this role.

Our Ideal Candidate

• Minimum 5 years of Salesforce Financial Services Cloud experience at a senior management level
• Experience of leading small to medium sized high performing teams
• Experience of agile product delivery
• Strategic and Client Centric
• Client development and product validation through customer feedback.
• Using influence and relationships to drive and achieve objectives.
• Leading and guiding multi-functional teams with a single product operating model
• Leading and having oversight of remote / hybrid teams.
• Salesforce experience including leading defining strategy and leading a team(s).

Minimum Knowledge

• Strategic and commercial thinking; able to think about problems from a business perspective using people, technology and product input.
• Data-driven approach; analytical and quantitative skills.
• Technologically literate and able to adapt to new technologies. 
• Able to dive deep in understanding the product, the business, and the competitive landscape.
• Able to present complex technical information in a clear and concise manner to a variety of audiences. 

Minimum Qualifications

• A relevant tertiary qualification 

Skills

• Commercial Thinking Skills
• Interpersonal & Relationship management Skills
• Facilitation Skills
• Numerical Reasoning skills
• Presentation Skills

Conditions of Employment

• Clear credit and criminal record

If you are interested in being part of this dynamic team, on a mission to build the best bank in the world through unlocking the potential of its people, please apply. We would love to hear from you!

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals