Product Specialist

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees.  Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who we are:

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better. 

Why Choose us:

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow. 

About the role:

We are seeking a Product Specialist to join our team, focusing on the management and automation of credit processes for a system housed on Salesforce called nCeno. Launched in 2022, the product is still evolving, and the team is working through challenges to enhance its capabilities. The role involves working closely with stakeholders on pre- or post-approval. You will be responsible for gathering and specifying requirements, ensuring that development stays aligned with those requirements, and facilitating communication between the business, credit teams, and developers.

The role requires strong collaboration and project management skills, as you will walk stakeholders through the entire product journey—from requirement gathering to testing. The team currently works with external developers at nCeno. Salesforce experience or other workflow-based systems is highly desirable, along with a background in project delivery within the SDLC. The ideal candidate has a strong grounding as a Business Analyst and can manage requirements effectively, although they will not be responsible for solutioning.

Our ideal candidate has:

• 2-3 years’ experience as a Product Specialist OR 5 years experience as a Business Analyst.
• Credit product experience with either the pre- or post-approval function.
• Currently working with confluence to document and Jira for ticket allocation.
• Understanding of testing and able to assist and view test evidence
• Following Prince2 Principles.
• Manage stakeholder engagement whilst being able gather requirements and document them.
• Able to work within an Agile environment to break down deliverables into smaller pieces.
• Full lifecycle experience from requirements gathering to development and testing. (SDLC)

Ideal:

• Worked with salesforce before or has any certification.
• nCino experience would be beneficial.

Competencies:

• Care and passion for our people
• Earn and extend trust
• Simplify and make it easy
• Drive innovation mindset
• Lead with the "Why"
• Attract and relentlessly develop people
• Make decisions - faster and smarter
• Inspire optimism and persistence

Education:

• A relevant tertiary qualification in Project Management/Business Management
• Any business analysis certification

Ideal:

• Salesforce certification

If you are interested in being part of this dynamic team, on a mission to build the best bank in the world through unlocking the potential of its people, please apply. We would love to hear from you!

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals